Shefali Mishra

Shefali Mishra is a seasoned professional in the field of operations and fraud investigation, currently serving as Vice President at Synchrony since January 2013. With a robust background at Synchrony, Shefali has successfully led the Fraud Investigation team in Hyderabad, overseeing over 230 associates and multiple management levels, while focusing on mitigating and investigating fraud claims. Prior experience includes roles as Senior Manager, Universal Call Quality Manager, and various positions within the Call Quality monitoring team, where performance metrics and customer satisfaction were prioritized. Shefali holds a PGDBM in Business Administration from the Institute of Management Technology, Ghaziabad, and a graduation degree in Political Science, Economics, and English Literature from Osmania University.