Susan Sweeney

Susan Sweeney is an experienced professional currently serving as a Process Design Senior Specialist at Synchrony since July 2013, where responsibilities include supporting the Fraud Organization and managing the Change Control Process for documentation. Prior roles at Synchrony encompass Performance Coaching Specialist, NEO Coordinator, Escalated Help Desk Representative, and Customer Service Representative, with a focus on training, quality assurance, and exceptional customer service across various credit card services. Earlier career experience includes positions as a Contractor Mail Clerk and Document Specialist at Eastco and as a Customer Service Team Leader at Primestar National Call Center. Susan holds a Bachelor's degree in Organizational Leadership from Wright State University and an Associate of Arts degree from Sinclair Community College.