Mark Egeland

Mark Egeland is a Senior Technical Support Specialist with experience in providing tier-3 technical support for large, distributed, on-prem applications. Mark has expertise in Scaled Agile Framework (SAFe) practice and methodologies, with a background in supporting various products within the Support Automation line-up. Mark has also served as a Lead Technical Support Engineer, Lead Technical Support Specialist, and Customer Service Representative in previous roles. Their educational background includes a Bachelor's degree in Computer Science from Iowa State University.