Wendy Yi Wen Lim is an experienced professional in the hospitality industry, currently serving as a Client Services Counselor at Synergy Global Housing since July 2021. Previously, Wendy held various positions at Shangri-La Group, including Cluster Assistant Reservation Manager, where responsibilities included leading the Central Reservations Team for the JEN Singapore portfolio, managing customer inquiries as a success advocate, and contributing to marketing and brand initiatives. Wendy also has experience as a Reservations Supervisor and Executive at Shangri-La Group and Marriott Hotels, focusing on guest feedback, reporting, and staff training. Additionally, Wendy worked as a Catering Sales Coordinator at Orchard Hotel Singapore and as a Service Associate at Marina Bay Sands. Wendy earned a Bachelor's degree in Tourism and Travel Services Management from Liverpool John Moores University in 2012.