Lauren Bruce

Lauren Bruce is an experienced professional in service delivery and management, currently serving as Service Delivery Manager and previously as Service Manager at Systal Technology Solutions since July 2018. Prior to this role, Lauren held various positions at IBM from May 2011 to July 2018, including Service Leader for Tier 1 and Tier 2, Global Knowledge Manager, and Level 1 Technical Analyst. Earlier experience includes working as a Customer Service Representative at EE from September 2009 to May 2011. Lauren holds a Bachelor of Science (B.Sc.) degree in Biomedical Sciences and Psychology from the University of Strathclyde, obtained between 2005 and 2009.