Nawazesh Irani

Nawazesh brings over 15 years of experience in the Customer Service function in varied domains such as FMCG, Travel, and RTE. A highly-skilled and forward-thinking leader, Nawazesh has successfully driven customer service initiatives and campaigns across various companies, including Unilever, Johnson & Johnson, and Thomas Cook. Her expertise lies in enhancing customer service strategies, innovating new processes, and managing overall functionality to maximize customer experience, retention, and growth. She has become adept at overseeing a wide variety of responsibilities to optimize customer success while demonstrating a steadfast commitment to coaching, mentoring, and leading high-performance teams. Nawazesh currently resides in Mumbai, India.