Asaf Ninio

Asaf Ninio has a diverse work experience, starting with their role as a Technical Support Engineer at Gilat Satcom from an unknown start date to an unknown end date. In this role, they provided technical support to private consumers and enterprises, actively supporting new clients and troubleshooting issues to maintain the company's service level agreement.

From 2016, Asaf joined Feedvisor, where they initially served as a Technical Support Specialist. Asaf developed, expanded, and maintained the company's support structure, targeting enterprise-readiness in an Amazon-AWS-ecommerce ecosystem. As part of their responsibilities, they triaged issues to the R&D and product teams, built customer relationships through various communication channels, conducted deep bug investigations using tools like Kibana and Hotjar, and implemented SLA structures within the customer support group. Furthermore, they played a key role in knowledge management, both internally in the customer support teams and externally with customers. Additionally, they worked on building business reports and performing high-level analysis using tools like MySQL, GoodData, Sisense, and Excel. Asaf also developed automations and triggers in Zendesk.

In 2019, Asaf moved to Syte, where they first served as the Head of Support until May 2020. In this role, they managed and led the support team, ensuring customer satisfaction and efficient resolution of issues. Asaf then transitioned to the role of Head of Solution Architecture from May 2020 to September 2021. In this position, they led the solution architecture team, overseeing the design and implementation of solutions for customers. Finally, Asaf became a Product Manager in an unknown month in 2021 and advanced to the position of Senior Product Manager in March 2023, where they are currently employed.

Asaf Ninio completed a degree in Product Management from Technion - Israel Institute of Technology from 2017 to 2018. Prior to this, there is no information available regarding their education.