Royal Mishra

Royal Mishra is an accomplished Senior Operations Engineer at Syven Global Services since May 2022, bringing extensive experience in software operations and support. Prior roles include Escalation Engineer L2 at BirchStreet Systems from November 2017 to February 2021, where responsibilities involved ensuring the functionality of software modules, conducting root cause analysis for reported bugs, and facilitating timely fixes. Earlier experience as an Application Support Specialist involved assisting business clients with queries and documenting resolutions in the ticketing system OTRS. Additionally, a background as a Technical Support Engineer at Convergys provided technical assistance for various Microsoft Operating systems. Royal Mishra holds a Bachelor of Technology (B.Tech.) in Information Technology from Uttar Pradesh Technical University, earned between 2010 and 2014.