Janai Jones

Janai Jones is a Technical Support Analyst at T-Metrics, Inc., providing technical support to users by creating and updating tickets, analyzing debug logs, configuring database settings, and offering solutions for network and system issues. With experience in various roles such as Tier 1 Help Desk and Bench Technician, Janai has a strong background in IT support and customer service. Prior to this, Janai worked in counseling roles, assessing and formulating plans for clients with substance abuse issues. Janai holds a Master's degree in Clinical Mental Health Counseling from Georgia State University.