Lila Viveros

Director, Customer Experience Design at T-Mobile

Lila Viveros, MBA, is an accomplished professional with extensive experience in sales operations, business planning, and marketing strategy. Currently serving as Director of Sales Operations and Business Planning at T-Mobile since March 2005, Lila excels in leading high-volume retail stores to achieve sales and profitability while ensuring exceptional customer experiences. Previous roles include Business Consultant at Sandler Partners and Marketing Consultant at OPARC, where Lila contributed to B2B marketing strategies and brand identity development, respectively. Lila's earlier experience includes management roles at Verizon Wireless. Educational credentials include an MBA in Organizational Leadership from Mount Saint Mary's University, a BA in Business from Vanguard University, and an Associate of Arts degree from FIDM, alongside multiple certificates in leadership from the Center for Creative Leadership.

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