Sally King

Head Of Customer Experience at T-shirt Ventures

Sally King has a diverse work experience spanning over several years. Sally is currently the Head of Provider Choice at T-shirt Ventures, where they started in March 2023. Prior to that, they served as the Head of Customer Success - Plan Management from August 2022 to February 2023.

Before joining T-shirt Ventures, Sally was the Director of Customer Success at Resonate Solutions from February 2022 to June 2022. Prior to that, they worked at EnPerSo Business Travel as the Director of Company Consulting from January 2020 to February 2022.

Sally has a strong background in the travel industry as well. Sally held various roles at Corporate Traveller Australia, including Head of Customer Success for Australia, Customer Experience Leader, and State Leader for Account Management in NSW/ACT. Sally was with the company from 2013 to 2019.

Additionally, Sally worked at FCM Travel Australia as the State Product Leader and Corporate Product Manager in NSW/ACT, and at Flight Centre as a Product & Systems Leader and Product Development Manager.

Overall, Sally's work experience demonstrates their expertise in customer success, consulting, and leadership roles in both the travel and business sectors.

Sally King's education history is as follows:

- In 2019, they attended the Flight Centre Travel Academy and completed a degree in Design Thinking with a field of study in Innovation & Strategy.

- Also in 2019, they studied at Rachel O'Brien and obtained a degree in Goddess in the Boardroom, focusing on Leadership.

- From 2018 to 2019, they went back to the Flight Centre Travel Academy to pursue a degree in Club Mastery, specializing in Business & Leadership.

- In 2018, they participated in the Marketing Week Mini MBA program with Mark Ritson, earning a Mini MBA in Marketing with a field of study in Brand, Marketing, and Management.

- Additionally, in 2018, they completed a course in Modernised Selling & RSVP Selling with Tony J Hughes, specializing in Business Development and Sales.

- In 2016, they volunteered with Habitat for Humanity for a Malawi House Build project.

- In the same year, they also studied at Powerful Presentations and gained expertise in Design Techniques for Technical Presentation Skills.

- From 2015 to 2016, they enrolled in the Flight Centre Travel Academy's Senior Leader Program, focusing on Organizational Leadership.

- In 2015, they attended Preferred Training Networks and completed courses in Change Management for Leaders and Working with Change.

- In 2014, they attended the Flight Centre Travel Academy again and acquired skills in Conflict Management through the Courageous Conversations program.

- In 2013, they studied at Franklin Scholar/FC Business School and obtained a Diploma in Management, specializing in Business Management.

- In 2002, they attended TAFE NSW and earned a Certificate 4 in Small Business Management, specializing in Small Business Administration and Management.

- In 1998, they also attended TAFE NSW and received a Certificate 4 in Desktop Publishing, focusing on Prepress, Desktop Publishing, and Digital Imaging Design.

- From 1994 to 1998, they pursued studies at the University of Newcastle, majoring in Graphic Design, Business Communications, and Marketing.

- Lastly, in 1988, they completed their Higher School Certificate (HSC) at John Paul College in Coffs Harbour.

Links

Previous companies

Flight Centre Travel Group logo

Timeline

  • Head Of Customer Experience

    July 1, 2024 - present

  • Head Of Provider Choice

    March, 2023

  • Head Of Customer Success Plan Management

    August, 2022