Tactis
Griselle Rivera has a diverse work experience ranging from telemarketing to customer support roles. Currently serving as a Bilingual Customer Support Guide at Tactis, Griselle previously worked as an Assistant Customer Support at Dedalus Group and DXC Technology. Prior to this, Griselle had experience as a Telemarketing Agent at CommSense and as a Front Desk Receptionist at Hotel Hacienda El Jibarito. Griselle's background also includes working as a Casino Dealer at Mohegan Sun. Griselle is currently pursuing a Bachelor's degree in Information Technology with a Major in Information Assurance and Security at NUC University.
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Tactis
Tactis is a strategic customer experience agency specializing in integrating all aspects of customer experience, from customer experience strategy – enabled through user-centric digital products and advanced contact center services – to the employment of emergent artificial intelligence-based technologies. Through our capabilities, which include strategic customer experience planning, optimization, and operations, we build and operate transformative user touchpoints for public and private sector clients.