Juan Pablo Diaz Guzman

Juan Pablo Diaz Guzman is a skilled technical support engineer currently employed at Tain since December 2023. Previously, Diaz Guzman held various positions, including customer service consultant at PTL Ltd. from May to September 2023, support specialist at Arkafort from April 2022 to April 2023, and coordinator of call center operations at Farmatodo from October 2017 to May 2022. Diaz Guzman has extensive experience in service coordination, having managed the service desk process at Alpopular S.A. and oversaw operations at TIVIT|Synapsis for the Government's Citizen Contact Center. Additional experience includes managing compensation and incentives at Banco de Bogotá, data analysis at Interactivo Contact Center, and tele-sales at Allus Global BPO Center. Educational qualifications include a degree in industrial engineering from Politécnico Grancolombiano and multiple certifications in ITIL.