Goldie Gill

Goldie Gill has extensive experience in customer service and dispute resolution, currently serving as the Internal Dispute Resolution Coordinator within the Risk & Governance Team at TAL Australia since December 2016. In this role, Goldie coordinates the management of customer complaints, ensuring their effective triage, registration, investigation, and resolution. Previous roles include Customer Retention Specialist at TAL, where Goldie focused on enhancing customer engagement and retention, and several positions at Citi, including Sales Coach and Customer Retention Consultant, where Goldie developed sales strategies and engaged credit card customers. Goldie's career began at Vodafone as a Customer Solutions Specialist. Educational qualifications include a Bachelor's degree in Applied Psychology & Commerce from Kalina University, RG 146 certification from Kaplan Professional, and certifications in Graphic Design and Web Management.