Mayra Lopez is a seasoned leader in customer experience and talent development with over 25 years of diverse experience across global organizations. Currently, as the founder of D4U, they design and implement leadership development programs while providing personalized coaching and mentoring. Mayra has held significant roles at American Express, where they drove performance improvement and led transformative customer experience initiatives in various regions. They are also recognized for their expertise in organizational transformation, process optimization, and leveraging data-driven strategies to enhance service delivery and customer satisfaction. Mayra is pursuing a degree in Psychology and has earned multiple certificates, including in Coaching and Mentoring, emphasizing their commitment to continuous professional growth and development.
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