Ilaria Buonpane

Ilaria Buonpane has a diverse range of work experience in marketing and consulting. Ilaria is currently working as the Marketing Director at talabat since October 2021. Prior to this, they held the role of Group Head of CX & Strategic Marketing at Chalhoub Group from June 2018 to October 2021. In this position, they built the CX central unit, determined brands' strategic direction, and mapped out omnichannel customer journeys.

Before joining Chalhoub Group, Ilaria worked at Deloitte Digital for five years, holding multiple roles from Senior Manager to Consultant. During their time there, they executed 15 cross-functional customer and marketing projects, including customer experience and journey design, omnichannel transformation, loyalty programs, and CRM.

Ilaria started their career as a Business Analyst at Accenture from April 2010 to June 2013. Prior to that, they completed an internship at LUISS Business School International Area.

Ilaria Buonpane's education history includes:

- Chief Marketing Program at Northwestern University - Kellogg School of Management from 2022 to 2023.

- MSc Economics and Business Management at Luiss Guido Carli University from 2008 to 2010.

- Bachelor's Degree in Economics and Business Management at Seconda Università degli Studi di Napoli from 2005 to 2008.

- Executive Presence and Influence program at INSEAD in 2022.

- Executive Program in Digital Marketing at Northwestern University - Kellogg School of Management in 2023.

- Brand Building executive program in Marketing at Northwestern University - Kellogg School of Management in 2023.

In addition, Ilaria Buonpane has obtained the following certifications:

- Digital Marketing Strategies: Data, AI, Analytics and Automation from Northwestern University - Kellogg School of Management in 2023.

- Finance for Executives from Kellogg Executive Education in 2023.

- Human Service Design from Politecnico di Milano in 2016.

- Forrester CX Pro certification from Forrester.