Razan Niazi

Razan Niazi has extensive experience in customer experience (CX) and marketing roles. Razan currently works at talabat as the Head of CX Design & Innovation. Razan'sresponsibilities include setting up the CX Design and Innovation team, improving customer retention, enhancing rider and customer experience, and establishing CX intelligence, innovation, community, and animation.

Prior to talabat, Razan worked at Chalhoub Group as a Customer Experience Manager, where they led a CX program to support the company's transition from B2B to B2C. Razan also served as an Associate Project Manager, co-designing and implementing CX programs for various brands.

Before that, Razan held positions at Solouq as a Senior Behavioral Consultant - Customer Experience, IMPACT BBDO as a Brand and Communication Strategist, Saatchi & Saatchi as a Brand and Communication Strategist, Ogilvy & Mather as a Strategic Planner, Glory Horizon as a Marketing Manager, and FP7 as a Junior Strategic Planner, Social & Trends Analyst, and Planning Intern.

Razan's diverse background in CX, marketing, and strategy positions their as a valuable asset in driving customer-centric initiatives and implementing effective CX programs.

Razan Niazi holds a Bachelor of Applied Science (B.A.Sc.) degree in Business, Management, Marketing, and Related Support Services from the Lebanese American University, which they obtained from 2007 to 2011. Prior to that, they completed their Saudi Baccalaureate degree in Scientific studies from Dhahran Ahliya Schools between 1996 and 2007. Additionally, they have obtained several certifications including "The Science of Innovation & Behavioral Strategy" from Udemy (obtained in 2023), "Foundations of Project Management" from Google (obtained in 2021), "Forrester CX Pro" from Forrester (obtained in 2019), "Online Marketing Fundamentals" from Lynda.com (obtained in April 2017), "Content Marketing Fundamentals" from Lynda.com (obtained in February 2017), and "Graphic and Web Design" from New Horizon Institute (obtained in 2012).