Boaz Maor

Chief Customer Officer at talech

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About

Boaz Maor is the current Chief Customer Officer at talech. Prior to this, they served as the SVP Customer Success at OpenGov Inc. from June 2017 to December 2019.


At OpenGov, Boaz led the Customer Success team and served on the company's executive management team. The CS team (PS, Support, CSM, CS-Ops) was responsible for ensuring customers maximize value from the solutions they acquired from OpenGov, expand their programs and assist the company grow its products and clientele.


During their time at OpenGov, Boaz was responsible for a number of key measurable results, including: exceeding Board MBO for 6 straight quarters; improving Net Retention to over 112% by growing up-sells while reducing churn; reducing Gross Churn by 36% YoY; increasing PS revenues by 342% by converting the function from a cost center to a profit one, and generating a clear path to profitability within a year; increasing multi-year renewals by 127%; launching NPS and driving score to 45 (industry benchmark is 33); growing the CS team 300% to absorb business growth, including major talent acquisition and development; increasing PS throughput by 75% in core deployments and 300% in integrations by enhancing methodology, developing teams' skills, and instilling a culture of management accountability.


In addition, Boaz lead the integration of the company's 3 latest acquisitions, focusing on retaining people and customers, developing GTM strategies for cross-selling, and aligning internal business processes for greater effectiveness and efficiencies.


Boaz Maor has a Bachelor's Degree in Business Administration and Management from The College of Management Academic Studies, a Master of Business Administration (M.B.A.) from Carnegie Mellon University - Tepper School of Business, and a High School diploma from Blich.


A direct report to Boaz Maor is and Peter DellaMonica - Head of Professional Services.

Timeline

  • Chief Customer Officer

    Current role

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