IT Project Manager

About the company: a consulting and CRM integration organization based in Montreal. The company assists their customers in the end-to-end journey of their digital transformation including CRM procurement and selection, CX consulting and best practices, planning and roadmap development, implementation and integration, business consulting, CRM user adoption and change management, CRM self-sufficiency and custom applications.

Are you a dynamic and results-driven individual with a passion for project management in the technology sector? Are you looking for an opportunity to be part of a dynamic team, working on cutting-edge technology projects? Are you ready to take your career to the next level and make a significant impact on the success of our projects? If so, we have the perfect opportunity for you!

Join us in our mission to drive excellence in project management and be a key player in our continued success. Your skills and expertise will help shape the future of our projects and our organization.

As a Project Manager, you will play a pivotal role in driving the success of company's projects.

Your responsibilities will include:

• Manage project execution, ensuring strict adherence to budget, schedule, and scope.
• Collaborate with project personnel to identify and resolve issues promptly and efficiently.
• Monitor and track project milestones and deliverables to ensure they meet quality standards.
• Identify the need for initial or supplemental project resources and make effective allocations.
• Develop and update project plans for information technology projects, including objectives, technologies, systems, schedules, funding, and staffing.
• Perform risk assessments to develop strategies for managing and mitigating project risks.
• Prepare comprehensive project status reports by collecting, analyzing, and summarizing information and trends.
• Establish and execute a project communication plan to keep all stakeholders informed and engaged.
• Monitor the performance of project team members, providing feedback and maintaining performance documentation.
• Negotiate with project stakeholders or suppliers to obtain necessary resources or materials.
• Oversee the success of the project portfolio by putting in place the required governance and reporting processes
• Produce bi-weekly invoicing report for finance to invoice the correct amount to customers
• Manage escalations, assist project teams in critical situations or when projects are off track, and effectively engage in difficult conversations with customers
• Ensure when a new contract gets signed, the transition to the delivery team gets executed promptly and according to the established process
• Coach the delivery team on current processes and project management best practices

Requirements:

• Tools Used: Atlassian Confluence, Atlassian JIRA, Microsoft Office
• Experience: 7+ years of relevant project management experience.
• Education: A bachelor's degree in Engineering, Computer Science, or Business Management.
• Technical Background: A solid technical background, including an understanding or hands-on experience in software development and web technologies.
• Experience: Proven working experience as a project administrator in the information technology sector.
• Communication Skills: Excellent client-facing and internal communication skills, both written and verbal.
• Organizational Skills: Solid organizational skills, including exceptional attention to detail and multitasking abilities.
• Attention to Detail: Strong attention to detail, especially regarding deadlines and budgets.
• Stakeholder Management: Proven success in working with all levels of management.
• Presentation Skills: Excellent presentation skills to effectively convey project updates and insights.
• Certification: Agile or Scrum Certification a plus (PSM, CSM, DASM, PMI-ACP).
• Bilingualism (French & English) as an advantage.
• Knowledge of the CRM industry as an advantage.
• Some travel may be required within Canada and USA.