Livia Alves

Livia Alves is a skilled Technical Support Engineer at Talkdesk, with a solid background in software quality assurance and IT support. Previously, Livia served as a Software Quality Assurance Tester at Testlio, where responsibilities included testing applications for usability and functionality, and documenting issues to provide client information. As a Bilingual IT Service Desk Analyst at CAI, Livia offered technical support via multiple channels and ensured proper issue escalation. Livia's experience also includes a comprehensive role as a Software Quality Assurance Analyst at Breathwrk Inc., where Livia developed QA processes, created test documentation, and collaborated with cross-functional teams to enhance product quality. Livia holds a degree in Technology in Supply Chain Management and Logistics from Anhanguera Educacional.