Marcelo Almeida

Marcelo Almeida is a seasoned Principal Engineer at Talkdesk, with a focus on maintaining and optimizing infrastructure and mission-critical services since May 2018. Previous roles at Talkdesk include Staff Engineer and Senior Site Reliability Engineer, where responsibilities encompassed designing and maintaining core infrastructure, developing tools for reliability, and collaborating with product engineering to improve system performance. Prior experience includes DevOps Engineer positions at Jumia Porto Tech Center and Jumia Group, along with R&D roles at IPBRICK SA, where development of OpenERP and integration tasks were key responsibilities. Marcelo holds a Master's degree in Electronics from Faculdade de Engenharia da Universidade do Porto and a certification in Computer Systems Networking and Telecommunications.