Talkdesk
Patrícia Ramalhete da Silva is a Senior Product Manager at Talkdesk, leading the integration of Salesforce products, including a key role in the development of Talkdesk for Service Cloud Voice. Prior to this, Patrícia served as a Senior BI Consultant at Capgemini, where responsibilities included team leadership, project management, and mentoring within the Business Intelligence domain. Patrícia's career also features roles as a BI Consultant and Junior Consultant, with a focus on developing dashboards and integrating CRM with business intelligence tools. Educational qualifications include a postgraduate degree in Informatics and a bachelor's degree in Forensic and Criminal Science, alongside multiple certifications in Salesforce.
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Talkdesk
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Talkdesk is a global customer experience leader for customer-obsessed companies. Their contact center solution provides a better way for businesses and customers to engage with one another. Their speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.