Talkdesk
Simon Desvergez currently serves as an Enterprise Solutions Engineer for EMEA at Talkdesk since September 2021, specializing in technical design and pre-sales engineering. Prior experience includes roles as a Project Manager and Contact Center Expert at CoverApps, where responsibilities encompassed project management and implementation of contact center solutions from January 2016 to August 2021. Simon Desvergez also worked as an IT Specialist at SDESVERGEZ and managed IT infrastructure and contact center technologies at Doméo from November 2010 to October 2014. Earlier experiences include IT consulting at Overbox and serving as a Contact Center System Expert and CTO at Teleperformance France, during which Simon Desvergez contributed to systems administration, team management, and compliance. Entrepreneurial experience was gained as the founder of Coerrance, overseeing database administration and production platform operations. Simon Desvergez holds a degree from Université Claude Bernard Lyon 1, earned from 1997 to 2001.
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Talkdesk
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Talkdesk is a global customer experience leader for customer-obsessed companies. Their contact center solution provides a better way for businesses and customers to engage with one another. Their speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.