Jodie Whitfield

Jodie Whitfield serves as the Head of Trading Operations and Customer Onboarding at TalkTalk since October 2021, where responsibilities include leading the transformation of trading operations through data-driven strategies and managing a multi-million pound budget to enhance customer acquisition and retention. Previously, Jodie held various leadership roles at Openreach from January 2012 to October 2021, including General Manager of FTTP Customer Service, where Jodie implemented AI-driven digital channels that significantly reduced costs and improved customer satisfaction. Additional roles included oversight of a £2.4 billion customer portfolio, management of BPO supplier relationships, and successful project management initiatives that drove operational efficiencies and scaled service operations. Jodie Whitfield graduated from Campsmount Academy with a focus on secondary education.