Sarah Jones

Sarah Jones has a diverse work experience spanning over several companies. Sarah worked at TalkTalk as the Head of CX Design, UX, and UI, leading a team to deliver easy-to-use and accessible products. Prior to this, they held the role of Senior CX Manager & Lead UX/UI at TalkTalk, where they created a high-performing team and implemented Design Ops. Sarah also served as a Senior Customer Experience Manager at TalkTalk, embedding a customer-driven culture and mapping customer journeys.

Before their time at TalkTalk, Sarah worked at Co-op Insurance where they held various roles, including Customer Experience Manager. In this role, they developed a Customer Experience vision and implemented the pillars of Customer Experience, resulting in improved rankings in the KPMG Nunwood Customer Experience Excellence report. Sarah also served as the Channel & Strategy Manager, defining and articulating the company's strategy and leading a team to develop a Customer Lifecycle plan. Sarah's earlier roles at Co-op Insurance include Channel Relationship Manager and Product Consultant.

Sarah's work experience also includes a role as a Marketing Executive at The Co-operative Bank plc, where they developed and delivered marketing plans for the bank's branch network. Sarah successfully achieved sales targets and improved customer service reviews through their marketing initiatives. Sarah also worked as a Marketing Executive at Vodafone Business.

Overall, Sarah Jones has a strong background in customer experience, design, UX, and marketing across various industries and companies.

Sarah Jones earned a Bachelor of Arts degree in International Business Studies from Northumbria University from 1996 to 2000. Sarah then obtained a CIM postgraduate diploma in Marketing from Nottingham Trent University from 2002 to 2003. In addition, they have obtained certifications as a Forrester CX Pro (CX-I) from Forrester and as a Certified ScrumMaster (CSM) from Scrum Alliance in 2017 and 2018 respectively.