Jonna Karlsson

Jonna Karlsson is an Invoicing Manager at Tamro Finland since April 2021, bringing extensive experience in billing and development roles from Telia where responsibilities included managing development projects, coaching teams, and enhancing customer billing processes. Prior roles at Telia included Group Manager, Billing Coordinator, and Development Manager, complemented by earlier positions at Sonera as Product Specialist, Senior Customer Service Advisor, and Customer Advisor, starting with a foundation as an Office Services Assistant. Jonna holds a Bachelor of Business Administration from Lahti University of Applied Sciences and has pursued additional education in ITIL management, AI, leadership, and project management through various institutions, including Telia and the University of Helsinki.