Kasper Nielsen

Kasper Nielsen is a seasoned professional with extensive experience in customer care and operations management within the healthcare and service industries. Currently serving as the Director of International Customer Care at Tandem Diabetes Care since March 2025, Kasper previously held the position of Head of Customer Care - EMEA/Global at LifeScan, focusing on customer satisfaction and operational leadership across 18 countries. Prior roles include Senior Manager for Customer Service Operations at Johnson & Johnson and Operations Manager at Sitel, overseeing significant teams and ensuring technical support for various brands. With a strong educational background including a BA (Hons) in European Business Studies and a Master’s in Senior Management, Kasper has a proven track record of achieving operational KPIs and driving service excellence throughout a diverse career that began in 2001 with Rentokil Initial.