Client Partner

About Tangent

At Tangent we work with large enterprises from IWG plc to SAP & UK Power Networks, to build future-ready digital experiences, products and capabilities

We’re a 100 strong agency working across strategy, consultancy, design, engineering and project management with offices in London, Valencia, Cape Town, Lahore, Cairo and Poznan

What you’ll be doing

As a Client Partner at Tangent, you will play a crucial role in managing and growing our client relationships, ensuring their success and driving revenue growth. You will be responsible for a multi-million portfolio of strategic and major clients. Working closely with the Programme Director, you will be jointly responsible for the success of your assigned portfolio.

Client Relationship Management 

• Develop a deep understanding of clients' business goals and disseminate this knowledge to the wider team

• Map client landscapes and establish new contacts within client organizations at multiple levels, from director to c-suite

• Meet regularly with project sponsors to gather feedback and maintain strong relationships

• Conduct Quarterly Business Reviews (QBRs) to assess progress and align on future objectives

• Attend key presentations and act as the client's representative for major deliverables

• Monitor relationship risks and identify mitigations to ensure long-term partnerships

Strategic Leadership: 

• Take overall responsibility for client relationships across your portfolio

• Identify needs that the client may not recognise yet

• Deliver success for our clients by aligning our services with their business objectives

• Drive client revenue growth and produce a new opportunity pipeline

• Prepare project briefs and support clients with their business cases

• Lead strategy deliverables, ensuring they meet client expectations and drive business value

Business Development 

• Identify new client opportunities and update the tracker (e.g., Hubspot)

• Develop and present proposals for existing clients to expand our engagements

• Collaborate with the new business team to support pitches and win new client work

Team collaboration 

• Work closely with the Programme Director to ensure portfolio success

• Keep the internal team updated on client news and developments

• Handle client escalations effectively, ensuring swift resolution of issues

• Collaborate with cross-functional teams to deliver high-quality solutions

What we are looking for

To excel in this role, you should have a proven track record in client relationship management, strategic thinking, and business development within an agency setting. We are looking for someone who possesses:

• 8+ years of experience in a client-facing role within a digital agency or consultancy

• Demonstrated ability to manage and grow large client accounts (£1m+)

• Strong strategic thinking skills with the ability to translate client needs into actionable plans

• Excellent communication and presentation skills, with the ability to engage at all levels of an organization

• In-depth knowledge of digital technologies, products, and industry trends

• Proven track record in identifying and closing new business opportunities

• Experience in managing complex, multi-stakeholder projects

• Strong analytical skills to interpret data and derive actionable insights

• Ability to build and maintain strong relationships with both clients and internal teams

• Adaptability and resilience in a fast-paced, evolving digital landscape

At Tangent our aim is to create a working environment where every single member of the team has the opportunity to be themselves. We are an equal opportunities employer and will welcome and consider all applications regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, sex and sexual orientation.