Andre B.

Andre B. is an accomplished IT professional currently serving as Senior Manager of IT Enablement at Tangerine, responsible for executing the IT enablement roadmap for critical applications. With over two decades of experience at Scotiabank, Andre B. held various senior managerial roles, including leading a large-scale portfolio migration, directing business transformation initiatives that encompassed 400 projects for a substantial workforce, and serving as Privacy Officer for Customer Contact Centres to uphold privacy standards. Andre B. also established compliance monitoring using Speech Analytics in Canadian Contact Centre operations, significantly enhancing efficiency. Earlier roles included managing customer service teams and serving as a Front Line Representative, demonstrating a strong foundation in customer service and operational excellence.