Leena Abbi

Leena Abbi is a skilled IT professional with extensive experience in technical support and help desk operations. Currently serving as a Help Desk Analyst at Tangerine since August 2023, Leena previously held roles such as Incident Response Analyst at CIBC, where responsibilities included managing core infrastructure services and assisting end users with hardware and software issues. Previous positions include Information Technology Help Desk Technician at BSC Solutions Group Ltd., IT Support Technician at Trillium Health Partners, and multiple service desk support roles at the City of Mississauga, demonstrating a strong foundation in providing first-level technical support. Prior to transitioning into IT, Leena gained managerial experience at Walmart Canada, overseeing various departments while ensuring customer satisfaction and training new employees. Leena holds a degree in Computer Programming from Sheridan Institute of Technology and Advanced Learning.