José Santos Faustino

José Santos Faustino possesses extensive experience in customer service and quality assurance roles, currently serving as a Customer Service QA specializing in Data Analytics and Reporting at TAP Air Portugal since July 2018. Expertise includes data analysis, KPI monitoring, and the design of Excel data models, utilizing tools such as Power Query and Power Pivot. Prior roles include Supervisor of QA & Call Audit and Customer Service at Altice Portugal, where responsibilities encompassed team performance management, training, operational analysis, and reporting. José's career began at ZON Tv Cabo, focusing on complaints management, and academic credentials include a degree in Food Production from the Escola Superior de Hotelaria e Turismo do Estoril.