Rick MacIa

Rick Macia is an experienced IT professional with a background in service delivery management and technical support spanning over two decades. Currently serving as the IT Global Service Delivery Manager at Tapestry since 2005, Macia specializes in ITSM/SDM initiatives and oversees global processes related to Change, Vulnerability, and Risk management. Previously, Macia held the position of Field Service Manager at Avaya, where responsibilities included managing a team of 22 technicians in providing telecom services to a large customer base. Earlier experience at PwC as a Field Support Service Manager involved delivering daily technical support to over 300 local clients and managing a team of technicians. Rick Macia holds a BSEET degree from DeVry Technical Institute, focusing on Electronics Technician and Electronics Engineering.