Ahmad Ibrahim

Ahmad Ibrahim has extensive experience in customer success and project management roles. Ahmad is currently working as a Manager of Customer Success at Tarabut Gateway since 2022. In their previous role at vFairs from 2020 to 2022, they served as a Customer Success Manager and Senior Project Manager. Ahmad managed a portfolio of clients and was responsible for building relationships and being the point of contact between the clients and vFairs. Ahmad also acted as the subject matter expert for virtual event projects and worked with clients like Genesys, Amazon India, Mars, and KFUPM.

Before their role at vFairs, Ahmad worked as a Technical Account Manager at New Horizons Computer Learning Centers from 2018 to 2020. In this role, they served as the client's subject matter expert for their digital learning needs and provided solutions through LMS, off-the-shelf content, or custom content development. Clients they worked with include ADNOC, RTA, EMPOST, and DIB.

Prior to that, Ahmad worked as a Business Development Manager at MAXCON Consulting from 2017 to 2018, where they helped SMEs implement technological system environments through Oracle | NetSuite ERP System. Ahmad generated leads, became the subject matter expert for clients, and mapped their needs with the suggested solution.

Earlier in their career, Ahmad worked at du from 2015 to 2017, where they served as a Senior Account Manager in the Enterprise Sales Division. Ahmad managed over 300 premium SME accounts and closed deals primarily over the phone.

Ahmad also worked at Vodafone from 2006 to 2015, where they held multiple roles including Senior Account Manager in the Channel Partner Division and Senior Retail Representative. In their role at the Channel Partner Division, they managed 35 channel partner outlets and conducted trainings for sales and delivery representatives. Ahmad was responsible for ensuring sales reporting and achieving monthly sales commitments.

Overall, Ahmad Ibrahim has a diverse range of experience in customer success, project management, and business development, with a strong focus on building client relationships and delivering successful outcomes.

Ahmad Ibrahim attended Helwan University Cairo from 2005 to 2012, where they obtained a Bachelor of Business Administration (BBA) degree with a major in Business/Commerce, General. Additionally, in October 2010, Ahmad obtained a certification in Emotional Intelligence from the Innovative Group - Marketing, Event, and Sales Solutionists. In July 2016, they also obtained a certification in SPIN Skills from the Huthwaite Innovation Institute.