Jess Gavin

Jess Gavin is an experienced professional in customer care and business management with a strong background in administration and client relations. Currently serving as a Customer Care Specialist at Total Administrative Services Corporation since 2022, Jess specializes in managing Family Medical Leave Act (FMLA) applications and ensuring compliance with state and federal guidelines. Prior to this role, Jess owned Gavin Social Media & Brand Management from 2008 to 2023, where strategic social media campaigns were developed for various clients. Additional experience includes positions at Amazon, Days Inn, Hampton Inn by Hilton, Pine Street Duplexes, Dollar Star, Dress Barn, and Montgomery County Auto Auction, showcasing a diverse skill set in management, customer service, and team leadership. Jess holds educational qualifications from Full Sail University and Philadelphia University.