Paul Thums

Paul Thums is an experienced professional in customer care and relationship management, currently serving as the Manager of Customer Care at TASC (Total Administrative Services Corporation) since April 2010. Responsibilities include managing supervisors for the Combined Federal Campaign and other support areas. Previously, as a Relationship Manager Supervisor, Paul oversaw a team of Account Managers and managed a $14 million book of business while customizing products for large clients. Paul's role as a Quality and Customer Satisfaction Supervisor involved improving customer satisfaction metrics and implementing a complaint tracking system. Prior experience at Unity Health Insurance included managing customer relations and overseeing claims and service departments. Paul holds an M.B.A. in Management and Supply Chain Management from the University of Wisconsin-Whitewater and a BBA in Finance/Risk Management from the Wisconsin School of Business.