Mary Grace Ortiz is a Quality and Customer Experience Expert with a diverse background in service management. They served as a Transactional Service Quality Supervisor at Convergys from 2016 to 2018, followed by a role as Quality Manager at Majorel Philippines from 2018 to 2021. Currently, Mary Grace holds the position of Senior Quality Manager at TaskUs since 2025 and briefly worked as a Senior Operations Manager at Teleperformance in 2024. They earned a Bachelor's degree in Civil Engineering from the University of the Philippines in 2009.
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