Arpita Sengupta is a seasoned professional with extensive experience in business process excellence and strategic transformation, currently serving as the Vice President & Head of Process Excellence at Tata AIA Life Insurance since December 2021. Prior to this role, Arpita held leadership positions at Aditya Birla Sun Life Insurance and Aditya Birla Capital, focusing on service experience, quality management, and continuous improvement initiatives. Arpita began the career in quality operations at Hutchison 3G and has developed a strong foundation in process management and customer advocacy. Academically, Arpita holds a Bachelor of Science degree and multiple certifications in quality management, including a Lean Six Sigma Master Black Belt from KPMG and various qualifications in data analytics and process excellence.
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