Sandeep Malhotra currently serves as Assistant Vice President Customer Services at Tata AIA Life Insurance, a position held since April 2022. Prior experience includes roles at Max Life Insurance Company Limited as Chief Manager for Renewals and Grievance Management, where responsibilities encompassed grievance management, legal proceedings for policyholders, and enhancing customer experience through technology initiatives. Sandeep's background also includes senior managerial positions at DHFL Pramerica Life Insurance, focusing on service delivery operations and policy servicing enhancements. Earlier career milestones include being a Team Leader at Canara HSBC OBC Life Insurance and an Operations Executive at Aviva. Educational credentials feature a Bachelor of Commerce from SGTB Khalsa College and continued studies at the Insurance Institute of India, focusing on life and general insurance.