Nicky Jayne Beresford

Nicky Jayne Beresford is an accomplished professional with extensive experience in customer service management across various industries. Currently serving as Centre of Excellence Manager at Tata Chemicals Europe since September 2015, Nicky previously held the role of Customer Service Manager at Thermo Fisher Scientific, managing customer service operations for a global leader in science. Nicky's earlier career includes significant positions at Aimia Foods as Tele-Business Manager, where responsibilities included leading the customer service department and designing complaint management systems, and a successful tenure at Marks and Spencer focusing on performance and service improvement initiatives. Additionally, Nicky gained valuable management experience at IBM Global Services, overseeing multilingual helpdesk teams and ensuring compliance with quality standards. Nicky's educational background includes attendance at Alsager Comprehensive.