Shoeb Shaikh

Manager - Customer Experience, Customer Journey, Customer Communications & Service Quality at Tata CLiQ

Shoeb Shaikh has extensive experience in customer experience, process excellence, and quality assurance across various companies such as Tata CLiQ, Tata Business Support Services Limited, and Olacabs.com. With a background in Physics and a degree in Organizational Leadership from London Business School, Shoeb has a proven track record of driving customer-centric decision making and process improvements. Shoeb has a strong focus on managing customer insights and ensuring high-quality customer interactions.

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Previous companies

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Peers

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Timeline

  • Manager - Customer Experience, Customer Journey, Customer Communications & Service Quality

    January, 2024 - present

  • Manager - Customer Insights

    October, 2021

  • Assistant Manager - Customer Insights

    April, 2020

  • Assistant Manager - Process Excellence

    March, 2018

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