Deepak Kak

Deepak Kak is an experienced professional in customer service and operations management within the telecommunications industry, currently serving as DGM & Enterprise CSD Head at Tata Teleservices Ltd since April 2008. In this role, Deepak Kak focuses on conceptualizing customer service strategies, defining customer segmentation approaches, and executing plans aimed at improving customer lifecycle management and achieving key performance targets. Previous roles include Head of Service Operations for the Enterprise & Wireline Business and Collection Lead at Reliance Communications, where responsibilities included managing operational processes and improving collection efficiency. Early career experience was gained at Idea Cellular Ltd, overseeing call center and backend operations to ensure high-quality customer service. Deepak Kak's educational background includes studies at Fergusson College, Sardar Dastur Hoshang Boys High School, and Sinhagad Institute of Technology.