Shannon Dilles

Shannon Dilles currently serves as a Customer Relations Manager at Mount Airey Group Inc. since November 2018, previously holding the role of Pre-Sales Analyst at Axios Systems from October 2012 to November 2018. Expertise includes analyzing RFPs and RFIs, managing proposal timelines, and composing customer-focused documents while ensuring compliance and accuracy. Shannon has a strong background in training and collaboration with global sales teams and has pioneered innovative solutions in knowledge management. Earlier experience includes Proposal Coordinator/Proposal Writer at ICS Nett, Inc., managing proposal processes for US Federal Government solicitations. Shannon holds a Master's Degree in English with a focus on Professional Writing and Rhetoric, as well as a Bachelor's Degree in English from George Mason University.