Marco A. Barrera Acevedo

Marco A. Barrera Acevedo has worked in customer service roles since 2015. From 2015 to 2018, they worked as a Supervisor of Customer Service at Telvista. From 2018 to 2019, they worked as an Agent of Customer Service at AT&T. Most recently, they worked as the Director of Customer Service at Tauros, where they were responsible for analyzing and constantly reviewing the customer journey, identifying and eliminating pain points, analyzing customer comments, and establishing quality standards based on performance KPIs.

Marco A. Barrera Acevedo received a Lic. Psicología Social from the Universidad Autónoma Metropolitana between 2012 and 2016. Additionally, they obtained a certification in Cómo gestionar el enfado en la clientela from LinkedIn in December 2021.