Aileen Karla Meniano

Aileen Karla Meniano has a diverse range of work experience that spans across different industries and roles. Aileen Karla started their career as an Executive Secretary/Paralegal at San Jose Tagarda and Yap Law Firm in 2012. In 2013, they worked as a Human Resources Officer at Greaseless Food Corporation.

Meniano then transitioned to the customer service field, working as a Customer Support Professional at Convergys from 2015 to 2015. Aileen Karla handled tier 3 technical support escalation for a satellite TV company and also managed customer billing inquiries. Following this, they worked as a Retention Specialist at Sutherland from 2015 to 2016. In this role, they focused on retaining customers and ensuring their satisfaction with company products and services.

From 2016 to 2017, Meniano worked as a Technical Support Representative at Transcom, providing customer technical support for mobile phones. Aileen Karla troubleshooted issues online and directed customers to authorized technicians when necessary. In 2017, they joined TaskUs as a Customer Service Representative.

In 2019, Meniano took on multiple roles at different companies. Aileen Karla worked as a Human Resources Associate at Ambulnz, LLC from February to December. At Tomedes, they served as a Project Manager from May to November. Additionally, they started working at tawk.to in December 2019, initially as an L1 Chat Support representative and later transitioning to the role of Chat Support QA. Aileen Karla also worked as a Training and Development (L1) specialist starting in September 2022.

Alongside their full-time roles, Meniano has also pursued freelance work. In 2018, they started working as a Content Writer and Virtual Assistant. As a content writer, they wrote researched articles and press releases for Amazon products.

Overall, Meniano's work experience showcases their versatility and adaptability to different industries and roles. Aileen Karla has gained expertise in customer service, technical support, human resources, and project management.

Aileen Karla Meniano completed their Bachelor of Arts degree in Political Science and Government at Central Mindanao University from 2004 to 2008. Afterward, they pursued a Bachelor of Laws degree at Xavier University - Ateneo de Cagayan from 2008 to 2011, specializing in Law.