Ma Cresilda Tosoc

Ma Cresilda Tosoc has work experience in various roles and companies. In 2019, they worked as a Virtual Office Assistant at OnlineJobs.PH until January 2021. In 2021, they joined tawk.to as a Spanish Bilingual Admin and Ops. In 2022, they worked as a Spanish Bilingual Coordinator, Customer Resolutions at Ocwen Financial Corporation - US from February to June.

Ma Cresilda Tosoc completed their Bachelor's degree in Information Technology from Informatics Education Ltd. from 2022 to 2025. Before that, they undertook an Intensive Spanish Language Course at Hola Amigos in 2021. Ma Cresilda also pursued a Nursing Assistant/Aide and Patient Care Assistant/Aide program at La Verdad Christian College, Caloocan City in 2010. Additionally, they obtained a vocational degree in Computer Programming from Datamex Institute of Computer Technology in 2009 and studied Computer Hardware Servicing at West Mindoro Technological Institute in 2007.

In terms of certifications, Ma Cresilda has attained various qualifications. These include "Essential Customer Service Skills" from Skillsoft in September 2022, "E-Commerce" from Freelance Academy in January 2022, "Advertising on Facebook: Advanced" from LinkedIn in September 2021, "Social Media Marketing: Strategy and Optimization" from LinkedIn in September 2021, "Customer Service: Call Control Strategies" from LinkedIn in August 2021, "IBM Introduction to Data Analytics" from IBM in August 2021, "Idioma Español Intensivo" from Hola Amigos PH in August 2021, "Google Ads App Certification" from Google Digital Academy (Skillshop) in November 2020, and "Google Ads Display Certification" from Google Digital Academy (Skillshop) in November 2020. Additionally, they completed the "Finishing Course for Call Center Agents NC II" from TESDA: Technical Education and Skills Development Authority in August 2013.