Nicki Osina

Nicki Osina has over 20 years of experience in the retail industry. Nicki is currently a Senior Client Services Consultant at Tawkify, a position they have held since 2021. Previously, they were a Consultant - Retail / Wholesale / Design for RETAIL INDEPENDENT CONTRACTOR from 2008-2021. In this role, they provided strategic feedback to small to medium sized retail businesses, established and monitored key performance indicators (KPI) that drove operational achievements, and evaluated and redesigned store layouts. From 2018-2017, they were the Store Manager at Olivela, where they oversaw daily operations of a $4M store and led a full sales and operations team. From 2017-2015, they were the Store Manager at Shari's Place, where they recruited, hired, and trained employees and created policies, SOPs, and KPI’s. From 2015-2001, they were the Sales Supervisor at rag & bone, where they led and coached a team in a $4M store through sales opportunities/strategies. Finally, from 2001-2008, they owned and operated two stores and an e-commerce site for women’s/men’s boutique clothing, where they were responsible for all aspects of the business.

Nicki Osina has a Bachelor of Nutrition and Exercise & Sports Science from Texas State University. Nicki also has several certifications, including a Health Coach Certification from the Institute for Integrative Nutrition, a Yoga Instructor Certification - Bhakti Flow from Urban Flow, a Yoga Instructor Certification - Kids from It's Yoga Kids, and a Yoga Instructor Certification - Level I from YogaWorks.