Sebastian Urquiza Rojas

Sebastian Urquiza Rojas has a diverse work experience in various roles and industries. Sebastian has recently joined TaxDown as the Head of Customer Success. Prior to that, they worked at VTEX as a Customer Success Manager, specializing in ecommerce strategy for large clients in LATAM. Sebastian was responsible for logistics, sales, finance, omnichannel implementation, and digital transformation, resulting in significant sales growth for clients. Before VTEX, they worked at S&U Partners as a Partner, providing advisory services to small and medium-sized businesses. Sebastian also held positions at Bird and Cabify as an Operations Associate and Operations Manager, respectively, overseeing national operations and managing vendor relationships. Additionally, they gained experience in the digital retail sector as the Chief Digital Sales Officer at Mallplaza. Sebastian's earlier roles include being the Sales and Logistics Manager at BioBio Express and the Marketing Intelligence Manager at Bruno Fritsch SA. Sebastian began their career as a Project Manager at Groupon, where they led strategic initiatives and process improvement projects. Overall, Sebastian has a strong background in customer success, operations management, strategic consulting, and digital transformation.

Sebastian Urquiza Rojas obtained a Bachelor's degree in Industrial Civil Engineering from Universidad del Desarrollo, which they attended from 2009 to 2015. Sebastian later pursued a Master's degree in Big Data & Analytics from EAE Business School, completing their studies in 2022.

In addition to their formal education, Sebastian obtained several certifications to further enhance their skills and knowledge. In March 2021, they obtained a certification in "Mercados de capitales y participantes claves" from the New York Institute of Finance. In May 2020, they received certifications in "Design Thinking" from IDEO U, "Fundamentos Marketing Digital" and "Comercio Electrónico" from Google Actívate. Lastly, in November 2016, they obtained a certification in "Herramientas para gestión y desarrollo de proyectos" from Pontificia Universidad Católica de Chile.