Christopher Pena

Christopher Pena has a varied work experience spanning multiple industries. Christopher most recently worked as an Information Technology Coordinator at Taxfyle starting in January 2022. Prior to that, they were a Help Desk Technician at Independent Living Systems, LLC from August 2018 to January 2022, providing technical support and managing office supply inventory.

Before that, Christopher held the role of Associate - Digital Services at GE Digital from December 2017 to June 2018. In this position, they were responsible for troubleshooting Dell products, creating incident requests, and providing hands-on assistance to end users.

From April 2016 to November 2017, Christopher worked at Telefónica as a Service Management Center Operator for Ferrovial. In this role, they created incident requests, collaborated with onsite technicians, and performed remote troubleshooting of various end-user equipment.

Prior to Telefónica, Christopher gained experience in customer care and call center settings. Christopher worked as a Customer Care Associate at Magellan Complete Care from April 2014 to April 2016. Christopher'sresponsibilities included assisting with medical claims, coordinating member information, and working on projects related to claim disputes and member case management software.

Christopher's earlier experiences include being an Intern Assistant Radio Programmer at Own Your Power Communications from June 2014 to March 2015, as well as roles in helpdesk support and administrative support at Choose Digital from September 2012 to February 2014 and Qpay Inc from September 2010 to June 2012, respectively.

Before their transition into the IT field, Christopher worked as a Customer Service and Sales Representative at AT&T from July 2008 to August 2010.

Overall, Christopher Pena's diverse work experience demonstrates their proficiency in IT coordination, helpdesk support, customer care, and administrative roles.

Christopher Pena completed their high school education at Miami Jackson High School from 2002 to 2006, earning a degree in General Studies. Later, in 2011 to 2012, they obtained a Vocational Certificate in Computer and Information Sciences and Support Services from FastTrain of Miami. Additionally, they have obtained several certifications, including Microsoft Office 365: Administration (Office 365/Microsoft 365), Windows 10: Administration, Windows Server 2019 Essential Training, Dell Certified Systems Expert (DCSE), MS-900: Microsoft 365 & Office 365 Administration Fundamentals, and CompTIA A+. The obtained years for these certifications range from 2016 to 2020, with the most recent certification being acquired in December 2020.