Amanda Hall

Amanda Hall has a diverse work experience spanning over a decade. In 2009, they held the role of Senior Administrative Coordinator at NC Center for Reproductive Medicine. In 2012, they were a Research Interviewer at RTI International. From 2014 to 2016, they were a Customer Success Advocate at Relias. During this time, they spearheaded multiple process improvement initiatives. In 2016, they were a Virtual Customer Service (VCS) Supervisor at Amazon, managing a remote/online team and providing high-level technical support. From 2018 to 2019, they were a Service Consultant at Progressive Insurance, interfacing with customers to collect feedback and resolving issues. During this time, they saved nearly 50% of threatened service cancellations handled, exceeding the save rate goal of 20%. In 2019, they joined TaxJar | A Stripe company as a User Operations Trainer and Senior Support Analyst and Learning Specialist. As the Learning Specialist, they onboarded new hires and managed L&D activities and resources. As the Senior Support Analyst, they delivered customer support to premium customers, de-escalation, and technical support targeting high-level customer concerns with integrations and API setup. Additionally, they were a Certified TOEFL iBT Rater at Educational Testing Service (ETS) from 2015 to 2019.

Amanda Hall's education history includes a Bachelor's Degree from the University of North Carolina at Chapel Hill, where they majored in Political Science, English, and Women's & Gender Studies and minored in Economics from 2010 to 2014. Amanda then earned a Master's Degree from UNC Kenan-Flagler Business School in Accounting from 2019 to 2020. Currently, they are pursuing a Master of Business Administration - MBA from the University of Iowa, starting in 2021. Additionally, they have obtained multiple certifications, including Market Research and Consumer Behavior from Coursera Course Certificates in 2016, Lean Six Sigma Fundamentals, Managing Project Integration, and Managing Project Schedules from Lynda.com in 2016, Analytics Certified from Google in 2016, Inbound Certified from HubSpot Academy in 2017, AdWords Certified and Shopping Advertising Certified from Google in 2016.