Stanley Shivraj

Stanley Shivraj has a diverse work experience spanning over multiple companies and roles. Stanley started their career as a Product Support Engineer at InsZoom Software India Pvt Ltd. in 2006, where they provided support for software applications and addressed customer queries and complaints.

Stanley then joined Citec Information India Pvt. Ltd. in 2007 as a PDM Product Application Support Coordinator. In this role, they assisted customers with Product Data Management issues, resolved inquiries through various channels, and collaborated with different teams to address raised issues and provide regular reports and feedback to customers.

Next, Stanley worked as a Senior Product Support Engineer at Centris Infotech Services Pvt. Ltd. from 2013 to 2013, and later at Pramata Knowledge Solutions Pvt. Ltd. from 2013 to 2014. In both positions, they communicated with engineering and development teams regarding client requirements, managed client communication through emails and phone calls, and prepared templates for presentations and standardized ticket responses.

From 2014 to 2015, Stanley served as a Support Team Lead at Manipal Global Education Services. Here, they led a support team and provided training to end users and clients on applications and systems. Stanley also developed instructional manuals and conducted training sessions both in-person and online.

Following that, Stanley joined CVC Network India Pvt. Ltd. in 2015 and has been working there till the present as a Support Analyst and Customer Support & Client Interactions specialist. Stanley has been responsible for training end users and clients, supervising in-house training, and conducting technical training events. Stanley has also handled training for international clients through online platforms such as Zoom and WebEx.

Most recently, Stanley joined Taxually in 2021 as a Customer Operations/Support Specialist. Additional information or details about this role are not provided in the given data.

Stanley Shivraj completed their Bachelor of Engineering (BE) in Computer Science from 2001 to 2005. In addition, they have obtained several certifications, including "Customer Service: Call Control Strategies", "Customer Service: Problem Solving and Troubleshooting", "Innovative Customer Service Techniques", "Cultivating Mental Agility", "Customer Service Mastery: Delight Every Customer", and "Cybersecurity Awareness: Phishing and Whaling". The specific institutions from which they obtained these certifications are not provided. Furthermore, Stanley Shivraj has also achieved the "Certified Scrum Master - CSM" and "ITIL V3 Foundation" certifications, but no details about the institutions or dates of completion are provided.